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Service Terms
All Attitude Online accounts are subject to the Attitude Online
Acceptable Use Policy. The use of Attitude Online’s
service indicates acceptance of these terms. By ordering DSL service, you
also agree to be bound by the following terms and conditions:
Residential DSL service is only available on lines with
SBC/AT&T residential phone service. Attitude Online will verify your
SBC/AT&T phone service type after the installation. Customers found to
have SBC/AT&T business phone service will be charged business DSL
rates. DSL service is provided on a one year term basis. Discontinuing DSL
service prior to the end of this one-year term will result in an early
termination fee of $200.00 or the remaining balance of normal payments for
the term, whichever is less.
After the initial one-year term, service is on a month-to-month
basis. Customer must provide and maintain a valid credit card number for
the duration of the one-year term. Applicable fees will be charged to this
account in the event of early termination. After the one-year term, pricing
reverts to the then current price. Any applicable taxes, telecommunications
surcharges or other governmental charges are the customer's sole
responsibility. All circuits are subject to a Federal Universal Service
Recovery Fee.
Customer must maintain SBC/AT&T telephone service in
continuous working order in order to maintain DSL circuit. Any action taken
by the customer resulting in telephone service being disconnected or moved
will result in loss of DSL service. Customer remains bound by the one-year
term in all such cases, and early termination fees still apply. Any
collections actions taken on delinquent accounts will appear on customer's
credit rating. You must be over 18 years of age to order DSL service.
Equipment for DSL Line Sharing circuits provided by Attitude
Online has a one-time cost of $49.95 for a standard modem or $99.95 for a
wireless router, plus applicable sales tax and $12.95 shipping and
handling. If, for reasons beyond the control of the customer, Attitude Online
is unable to provide a DSL circuit, we will accept returned equipment in
new condition. Attitude Online will replace any faulty equipment within one
year.
Actual data transfer rates may vary as measured between NID at
customer's location and the DSL-equipped Central Office or Remote Terminal,
dependant upon several factors including line
quality and loop length. Minimum service speeds are subject to 10%-20%
protocol overhead. Actual transfer rates above 80% of the listed minimum
transfer rate will be considered acceptable. Attitude Online makes no
guarantees regarding the availability of DSL until service is established.
Attitude Online will not be responsible for outages that it is
not notified about by the customer. Customer must be available for troubleshooting
and connection setup. Customer has sole responsibility for any local
network infrastructure at the installation premises.
Circuit will be assigned a single IP dynamically via DHCP,
unless static IP service is selected. Static IP numbers are bridged IP's.
Routed IP subnets are available at additional cost. No special software is
typically required.
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